Test it with your baby before buying

This is the second Ergo infant insert I've bought. I bought this one hoping it would work better than the old infant insert. It doesn't. Basically if your newborn doesn't like the Ergo carrier it's likely neither insert is going to help. You should test the Ergo with your newborn before spending the money.
My husband and I loved the idea of the Ergo carrier as the hip belt helps alleviate back problems and is much like our packs for backpacking so we registered for one. But however much we like the carrier my eight-week-old 10.5 pound daughter hates it. I've been trying to get her into the Ergo using first the old infant insert and now the Heart 2 Heart repeatedly ever since she was born but with no success. The moment I put her (in the insert) into the Ergo carrier she starts screaming and doesn't stop until I take her out. I've watched the video for the old insert (note: there's no video for the Heart 2 Heart) and am following their technique exactly but still she just hates the carrier.
Neither insert provides enough head support for my daughter which is why I think she screams. The Heart 2 Heart in particular doesn't work; when she's settled into it as per the instructions the insert doesn't come up high enough to support her head and she's not a particularly long child. So her head flops forward when she tries to look around which frustrates her.
Both inserts feel like a bit of an afterthought -- I'm not convinced the Ergo carrier was designed with newborns in mind. Having the baby's feet out one side in the old insert seemed like a stopgap solution and the Heart 2 Heart doesn't quite solve the issue either. Interestingly I picked up a used Baby Bjorn as a last resort after having spent all this money on the Ergo and the inserts and she likes the Bjorn because it's stiffer and provides more support. I think she won't like the Ergo until her head's a bit steadier; we'll go back to the Ergo then.
So it's worth knowing before buying this insert that it may or may not be money well spent -- it all just depends on whether your child likes it or not and there's a possibility she won't (as I've now seen multiple reports on various sites saying that their newborns also don't like the Ergo; wish I'd done this research before getting the Ergo and spending the money on the inserts). It's worth waiting until after your baby is born and trying out the infant inserts before buying them. Otherwise you may want to hold off on the Ergo until 4-5 months.More detail ...
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